Information Collection and Usage
We are the sole owners of the details gathered on this website. We only have access to/collect information that you willingly provide us by means of email or our product order forms. Any details we collect at this site is strictly for our use. We will not offer, exchange, or give these details to anybody.
We will utilize your information to respond to you, concerning the reason you contacted us or to process your orders. We will not share your information with any 3rd party outside of our company, other than as necessary to meet your requests, such as processing your charge card and the shipping of an order.
Our servers (as the majority do) track IP addresses and referring pages to assist with website upkeep and improvements. This information is considered anonymous data to reveal the busiest times of the day or week and pages with errors.
We do make use of “cookies” on this website. Cookies are little files that a website transfers to your computer system’s hard disk through your internet browser (if you enable them) that makes it possible for the website’s systems to acknowledge your web browser and capture and remember particular details to assist us in enhancing your access to our website and recognize repeat visitors to the website. Cookies can allow us to track the interests of our users to enhance their experience on our website. Use of a cookie remains in no way connected to any personally recognizable details on our website.
Personal Information Collected
We request information from you on our sign-up form. To purchase from us, you must provide contact details and monetary details (such as charge card number, expiration date, billing address, and security codes). This information is used for billing purposes and to fill your orders. With the exception of charge card details, we save the details from your order form to permit us to refer to your order and supply consumer assistance. If we have difficulty processing an order, we’ll utilize this information to contact you. You may elect to have your information removed from our system by emailing us at [email protected] with your request.
In some of our classes, we will take a personal health history form and additional data to help us serve you. All of this information is private and confidential with Susan and/or any health coach you work with through Healing Acid Reflux. We do not make this information available to outside sources or third parties, including doctors, insurance companies, or family or friends.
Program classes/calls are video recorded and recordings are made available to the group for anyone who missed a class or would like to go back and review a call. These videos are never made publicly accessible. Only you and your group members can watch them.
Information Correction or Removal
If you want to correct, revise, or remove any details about you that may remain in our records, please email us at [email protected] with the details of your request.
We take preventative measures to secure your information. When you send confidential information via this website, your information is protected. To protect your personal information, we take reasonable safeguards and follow industry best practices making sure it is not lost, misused, accessed, divulged, or modified. Whenever we gather personal details (such as charge card information), those details are secured by the merchant processor and sent to us in a protected method. Although no approach of transmission online or electronic storage is entirely safe, we follow all the normally accepted industry standards. After a transaction, your personal details (charge card, address) will not be stored on our servers.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences, and interests
- other information relevant to customer surveys and/or offers.
- For the exhaustive list of cookies, we collect see the List of cookies we collect section.
What we do with the information we gather.
We require this information to understand your needs and provide you with a better service.
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information.
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [email protected]
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.